Specifications include, but are not limited to: Application Features: - Must be a web-based 24/7 SaaS Roadside Assistance / Dispatch solution that includes Mobile functionality/application for use by SAFE Patrol drivers via a mobile application, and administrative application for Dispatch management. Software must be accessible from any location from any type of computer, tablet, or smartphone. - Must Not have Pop-ups, Branding, or other commercial advertising. - Ability to configure our own branding in Application elements (allow for editable CSS/configuration panel). - Must have the ability to enter and track tickets (incidents) in real time, including customer name, phone number, and location, and type of request. Notations of request must be updatable and time-stamped, including the dispatcher who made the notation or update.