Specifications include, but are not limited to: The scope of this project includes all follow-up activity necessary to ensure claims are paid in accordance with any applicable contracts between UK HealthCare and the responsible payer. This includes but is not limited to: billing requests via the UK HealthCare patient accounting system, follow-up activity, denial remediation and requests for information. All account activity including patient notes will be either documented in the patient accounting system or provided electronically via a mutually agreed upon interface or file exchange. UK HealthCare mandates successful offeror use Huron Healthcare’s Aeos tool for account follow-up statusing, or any other system identified by UK, which will allow for integrated monitoring and reporting by UK HealthCare. In addition, the successful offeror will need to be able to accept accounts from multiple Electronic Health Record (EHR) systems. The majority of this work should be conducted at an off-site, on shore location provided by the successful offeror. There is no guarantee of the exact number or dollar amount of accounts to be referred and the volume of accounts will fluctuate based on actual patient registrations. The following further clarifies the scope: • Commercial, Medicaid Managed Care, Medicare Replacement Plans and Blue Cross accounts described above will be referred for insurance balances • Any other services relating to resolution of the account (payment plan monitoring, subsequent insurance denials, etc.) • Provide standardized reporting including monthly reconciliation of placements, payments, adjustments and returns for each facility • Provide analytical reporting reflecting payor trends, revenue cycle issues or other barriers to obtaining payment • Provide clerical support on-site as needed to obtain additional information required for follow-up and/ or collections purposes