Specifications include, but are not limited to: Call Center Program Management: • On-site programmatic and personnel management of the NKU Phonathon student caller program, Call Center, fundraising software. • Program Management includes: • Leveraging call center talent, technology and other resources to execute fundraising programs as directed by Director of Annual Giving and the Division of University Advancement (see Fundraising Consulting and Execution below). • Providing on-call support for all calling shifts. • Providing detailed reporting and analysis during the Phonathon calling program and upon its completion. Personnel Management includes: • Recruiting, hiring, and training student philanthropy ambassadors to solicit NKU alumni, donors, parents, faculty, staff and friends of University. • Work with NKU Annual Giving staff to provide training related to University fundraising priorities, student support services, related events and introduction to University leadership to support their calling efforts.