Specifications include, but are not limited to: Book of Business Norms 1. Number of clients on January 1: 2. Out of your number of clients, how many are employer groups? 3. Out of your number of clients, how many are employer groups in the government sector? 4. Number of members on January 1: 5. Annual number of scripts filled: 6. Number of pharmacies in national network: 7. Are any major chains excluded from your broad network? Organization 8. Please provide an overview of your company. Include the following: a. Brief history of your company, including date of incorporation and number of employees. b. List of locations by city and state where your organization is located. (Corporate and Local Addresses) c. Organizational philosophy with regards to your approach to services. How does your approach to client services set you apart from other organizations? d. Company’s ownership: parent/subsidiary/affiliate relationships. Is the company Public or Privately Held? 9. Please provide the professional bio for the account manager who would be assigned to the County. 10. Please provide the professional bio for the clinical resource (pharmacist) who would be assigned to the County. Implementation 11. Describe your process for implementation of the benefit plan including: a. Timeline required by your company. b. ID card design and welcome package options including time needed for approval by the County. c. Claim form design and approval from the County. d. Participant material production, review, approval, and distribution process. e. Open implementation and enrollment communication strategy. f. How and when you communicate formulary changes to employees. g. Set-up of any eligibility feeds and accumulator file feeds between you (PBM) and the medical carrier. h. Set-up of any data feeds between you (PBM) and a separate medication therapy management vendor. 12. Assuming a business award date of July 1, 2020, please include a copy of your detailed transition plan/timeline. List any start-up fees. 13. How can the implementation credit be used? When will it be paid and what type of documentation is required from Johnson County? 14. Please provide an implementation guarantee that includes 1) having ID cards in employee’s hands and loading/testing of all benefits accurately on or before the effective date of January 1, 2021 and 2) Johnson County’s satisfaction with the implementation process. 15. Do you agree to accept and load all open mail order and specialty pharmacy refills, prior authorization histories, and one year of historical claims data? Is there a fee? 16. Does the ongoing account manager get involved in the implementation process, or does one team complete the implementation and then hand it off to the ongoing account team? 17. Describe as best as possible how involved the County’s IT department needs to be in the implementation process. Customer Service 18. From which location will you service the County’s account? How many on your staff will work on this account? 19. What are your hours of operation? 20. How can members communicate with customer service?