The project consists of the following phases: Software installation: The selected Proposer must provide and install if required all software. Implementation and Testing: The selected proposer is expected to work with ITS staff to complete implementation. The selected proposer is expected to coordinate with designated staff for testing. Ongoing phone and web-based support: Following implementation, all ITS admin staff should have access to phone and web-based support. Ongoing Maintenance: The selected proposer is expected to provide a maintenance agreement for the proposed solution that ensures the solution remains on current version. The agreement much provide for ongoing performance, application, and data maintenance.