Specifications include, but are not limited to: User-friendly user interface (intuitive design), including:
Ability to enter information easily
Ability to pull information easily
Ability to view information and outputs easily
Fluid workflow process (queues)
Auto-generated outputs to OECOSL indicating what action is needed (including but not limited to reports, letters, and monitoring outcomes)
Flexibility to adjust to regulatory or process changes
Increased efficiency by moving from manual to automated error type determination (e.g. administrative errors vs critical errors)
Better tracking of appeals and repayments
Automated calculation of repayments due to errors that cause improper payments
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