Specifications include, but are not limited to: The Indiana Department of Revenue (DOR) is seeking proposals from qualified Respondent(s) to provide services for the collection of delinquent taxes owed to the State of Indiana. The selected Respondent(s) must be fully live performing high-quality and high-volume collection services beginning on April 1, 2020. DOR’s delinquent tax portfolio is comprised of both individual and business tax debts owed by debtors within Indiana and throughout the United States. As of April 1, 2020, this portfolio will consist of existing debt from past delinquencies, along with new debt that will be provided to the selected vendor on a nightly basis. Respondent(s) shall provide skip tracing and third-party collection services for the collection of base taxes, penalties, interest and collection fees from taxpayers who are delinquent in payment across 67 different tax types. Collection services shall aim to achieve maximum debt recovery while demonstrating: Adherence to State of Indiana debt collection statutes (IC 6-8.1-8), all federal collections laws including FDCPA, industry best practices, and DOR’s mission, vision, and core values; Commitment to providing a high-level of quality customer service; Utilization of state-of-the-art technologies to drive superior collection results and continuous improvement of collection activities; Support of DOR’s modernization of technologies and processes; Responsibility to financial accountability and transparency of collection activities; and Adaptability to DOR’s administrative and legislative changes.