Specifications include, but are not limited to: service, repair, and provide parts and supplies for the maintenance of all 8 facility plumbing systems. A. Maintenance shall include but not limited to all maintenance, repair, replacement, and adjustment of equipment in response to conditions discovered during routine inspection by the CMS, equipment breakdown, improper operations or occupant complaint. B. Repair work shall be scheduled for completion depending on priority, availability of parts, workload, and convenience of CMS. C. Repair maintenance involving safety considerations or possible damage shall be responded to immediately. D. Vendor shall respond to service calls within four (4) hours of receipt of call or email by CMS. The Vendor shall resolve all service calls within forty-eight (48) hours of services or an approved time by CMS. E. If for any reason a problem cannot be resolved within the time limit specified, the Vendor shall notify the State of the delay and give a reasonable estimate as to when work shall be completed.