Specifications include, but are not limited to: The Vendor shall provide assistance to the firms seeking technical assistance on the basis of the specific need(s) of the firm. The Vendor shall provide services that include, but are not limited to, the Section D.3.1. Timeliness: When a Vendor receives a request from SBE for technical assistance, the Vendor shall contact the firm within a 24-hour period of time (with the exception of weekends and holidays) regarding the requested assistance. The assistance will then be provided in an expeditious manner consistent with the desired services requested. Number of Agency DBE firms in District 4 – 6: As of December 31, 2019, the number of firms DBE-certified by the Agency in each of its Highway Districts (Districts 4 – 6) is as follows: District 4 22 District 5 21 District 6 30 PERFORMANCE GOAL: To increase the number of firms aware of the DBE program and the number of DBE-certified firms in each of the Districts.