Specifications include, but are not limited to: The Illinois Department of Public Health, HIV/AIDS Section administers various programs related to monitoring HIV incidence and prevalence and administering HIV prevention and treatment activities. These activities are coordinated through the HIV Surveillance, HIV Prevention, and the Ryan White Part B Program which includes the Continuation of Health Insurance Coverage (CHIC) Program and the AIDS Drug Assistance (ADAP) Program. The funding for the activities undertaken by these programs are provided primarily by the State of Illinois, Health Resources and Services Administration (HRSA) and the Center for Disease Control and Prevention (CDC). The Department is seeking to award a contract to a single applicant who will: • Provide the Section with an integrated database system that will allow all programs within the Section to document, monitor, analyze and report on their related activities in accordance with all applicable State and Federal rules, legislation and statutes. • Provide services that include hosting the database on enterprise level servers in a secure data center with comprehensive backup, storage, and business continuity services. • Provide enhanced customer support services including the availability of a dedicated help desk for users to address system issues, dedicated allotment of consulting hours to be used for the development of any system enhancements or modifications that are approved by the Department, availability of training sessions for new and existing users.