Specifications include, but are not limited to: VRT is seeking to engage one or more transportation provider(s) to provide complementary ADA Paratransit services to eligible riders in the Canyon County fixed route service areas. Valley Regional Transit (VRT) is a Regional Public Transportation Authority in southwest Idaho with a 29 member Board, made up of local and government representatives, in Ada and Canyon counties in southwestern Idaho. VRT was created as a single authority to be responsible for providing, aiding, and assisting public transportation within its two-county jurisdiction. VRT supports the fixed-route bus system, Boise GreenBike, a passenger information call center, and works with a variety of populations to provide specialized transportation to targeted populations. The successful Proposer(s) will be responsible for providing the following: a. Meet all applicable local, state and federal requirements including ADA b. Establish policies and procedures for employees and contractors c. Adhere to FTA drug and alcohol testing procedures; pay for testing d. Maintain sufficient number of drivers, support staff e. Conduct driver background checks f. Establish training and dispatch/service management plans g. Conduct dispatcher and other staff training, including sensitivity, accident procedures, operating policies, reasonable suspicion etc. h. Maintain driver and vehicle records, including drug and alcohol test results i. Monitor service and ensure all staff and contractors are familiar with and adhere to all expectations policies, procedures, and the Canyon County Demand Response service area j. Meet minimum performance standards as outlined in Valley Regional Transit’s Contract Oversight Plan k. Respond to customer complaints, commendations including complete and thorough investigation of any ADA complaints. l. Proactively inform Valley Regional Transit of service disruptions affecting customers m. Meet all data reporting requirements n. Abide by general policies for Demand Response Services as established by Valley Regional Transit o. Additional responsibilities as required to ensure safe, friendly, reliable, clean and cost effective service