Specifications include, but are not limited to: A. The Contractor's responses to reports alleging child abuse or neglect and other interventions must be family-centered and strengths-based, i.e. listen to the family, seek to understand the family's concerns, withhold judgments, look for strengths/ways that the child can stay safely in their own home, look for ways to involve extended family members and other supports, etc. B. Services provided must offer support and assistance to families to address imminent safety issues with the goal of keeping children safe and in their home or with extended family when appropriate. C. Services provided must be culturally and linguistically appropriate to the population served. D. Services provided must address the unique needs of both the rural and urban populations served. E. Services provided must emphasize keeping siblings together in foster care. F. The Contractor’s social work staff must emphasize the least restrictive and relative/fictive kin resources whenever safely possible to avoid unnecessary placement or re-placement of children and youth. G. The Contractor’ s social work staff must be responsive to the local community, i.e. law enforcement, hospitals, and other community resources providing timely and professional responses. H. The Contractor's supervisory staff must contact the Department leadership in cases that necessitate additional review or require specific Department approval or signature. I. The Contractor must ensure that all entities, users and servers that access the Department databases are located within the United States and that no data must be shared with offshore/overseas entities, servers or databases, nor must remote offshore/overseas access be allowed per the restrictions and regulations of the Internal Revenue Service (IRS), Social Security Administration (SSA), National Institute of Standards and Technology (NIST) pertaining to and governing the iCARE System.