Specifications include, but are not limited to: a. Help Desk Support End user support must be timely, friendly, and professional. Urgent and emergency support must be available 24/7/365. Routine support must be available Monday-Saturday from 7a.m. to 7p.m. b. Desktop Applications Support Perform basic support functions, including installation of PC’s, laptops, printers, and software; diagnose and correct desktop application problems; configure laptops and desktops for standard applications; and identify and correct hardware problems, performing advanced troubleshooting. Assist Library Director with hardware and software purchases as needed. Assist with warranty and other technical support. c. Administrative Services Manage computer network and associated hardware, software, communications systems, and operating systems for high-quality, reliable, and secure performance, and to ensure such equipment and systems are available for staff and patron use. Monitor performance and capacity management services. Ensure scheduled preventative maintenance for equipment is promptly performed; develop back-up plans and procedural documentation for data. Confidentiality of patron information is vital. Serves as network administrator for local, wide area, and automaton networks for library and administrative functions. Handles emergencies as required. Performs administrative functions associated with technical library services automated and other computer systems, including recommendation of technical services budget, and suggesting cost-saving solutions. Performs pricing and resource procurement. Assists by providing technical data for reports, including library data for e-rate, the Universal Service Schools and Libraries Program. Records library internet data usage.