Specifications include, but are not limited to: 1. Vendor should provide failover capability so that ERS does not have a single point of failure. 2. New phone system should not be reliant on third party software. 3. ERS must be able to retain existing phone number and it his highly desirable to keep the 5-digit HATS dialing. 4. Any servers being proposed must be running a currently supported Microsoft Windows operating system 5. Vender must perform an assessment of ERS’s existing cabling and confirm that the proposed solution will successfully work and identify which cabled areas may require re-cabling. 6. Vendor must provide a complete list of requirements (both minimum and recommended) for the proposed solution. 7. Vendor needs to clearly specify what is covered under maintenance and it should cover, hardware / equipment, software / applications, support, troubleshooting, diagnostics, etc. Furthermore, vendor maintenance should also include upgrades, updates to both hardware, software, operating systems and other parts of the vendor’s solution and must be coordinated with ERS to minimize disruption and downtime to staff and business processes