Specifications include, but are not limited to: A. Hardware: perform troubleshooting to isolate workstation or server connectivity issues and problems in a multiple domain environment and provide all phases of support. B. Software: install agency-approved software on multiple platforms and perform software application troubleshooting. Leads user acceptance testing for all DDB application upgrades. C. Technical Support: provide daily monitoring of the network infrastructure, and immediate support in problem determination and resolution. Corrects data errors resulting from critical interfaces with federal and state systems ; 1. Provide support and troubleshoot hardware operating with in-house developed client server applications and Agency-standard operating system software in the SSA Enterprise Network environment. 2. Perform day-to-day operations necessary for effective hardware operation. This includes daily database initialization, monitoring the health of the client/server equipment and data flow through Outlook/Exchange, database, storage and the AD servers .