Specifications include, but are not limited to: The State of Hawaii, through its Medicaid agency, the Department of Human Services (DHS), Med-QUEST Division (MQD), is issuing this Request for Information (RFI) to seek information and comments to prepare a Request for Proposals (RFP) to contract an Ombudsman service to assist Medicaid beneficiaries in navigating the Managed Care health plans’ grievance and appeal process to resolve health care services issues on access, quality, or quantity limitations in the QUEST Integration (QI) program. The Ombudsman service will also be made available to managed care providers to address their concerns by educating the Provider on how to access the grievance and appeals process of the managed care system.