Specifications include, but are not limited to: 1. Set-up each loan with a unique account number. 2. Issue monthly billing statements to borrowers directing loan repayments to SERVICER. 3. Apply payments promptly (borrower payment submission options, e.g. EFT, Bill Pay, Western Union, etc.). 4. Provide extended customer service hours, preferably 7:00 a.m. to 8:00 p.m. EST, Monday through Friday, with SERVICER’s toll free number and email address. 5. Dispute Resolution. 6. Routine inquiries. 7. Collections, Delinquencies and Defaults. 8. Issue annual escrow statements, 1098. 9. New loan set-up, payment coupons, loan revisions, and payoffs; process closing fee check; send out Welcome Letter and payment coupons to new homeowner. 10. Accurate monthly reporting to the three major credit bureaus (TransUnion, Equifax and Experian). 11. Escrow management: a. Establish and monitor escrow and impound accounts. b. Timely payment of real estate property taxes and homeowners insurance (including, if applicable, forced placed insurance). c. Real Estate Property Tax Monitoring.