Specifications include, but are not limited to: • Implement and Maintain network by monitoring and updating the following items: o Upgrade firmware on all devices including servers and firewalls o Monitor firewall logs and security logs o Report unauthorized access attempts to proper authorities o Maintain network connectivity o Apply software patches and security hot fixes to all servers and devices o Maintain and update all line of business applications o Configure network access for PCs o Provide and manage antivirus / anti-malware software o Monitor antivirus threats o Provide and manage spam filtering services o Provide and manage email archiving service o Manage secure off-site backup of crucial files and databases • Helpdesk services for end users • 24/7/365 monitoring, alerting, and remediation • Set up network printers / scanners / copiers • Troubleshoot computer / network / printer related errors • Remove malware from pc’s