Specifications include, but are not limited to: Providing an updated Document and Remittance Processing System as a replacement for the Department’s legacy Image Management System (IMS). The current IMS supports the Department, and other Florida State agencies under contract with the Department, by providing imaging and document processing to the Child Support Program, as well as imaging, document processing, and remittance processing services to the General Tax Administration and other agency customers. The Department is seeking a Vendor to provide a new Solution capable of processing over 500 different types of forms in volumes comparable to the current IMS, the key metrics of which are provided in the Section 10.0 Technical and Procurement Exhibits. In addition, the Department requires a comprehensive set of project deliverables to include project management, design, configuration, business process analysis, business process re-engineering, organizational change management, and workforce transition services.