Specifications include, but are not limited to: 2.1 The Contractor shall provide throughout the Term to the Owner from time to time such response, coordination and monitoring services as may be required to effectively deliver the Services, which shall include but not be limited to: 2.1.1 The provision and maintenance of a call service center on a twenty-four hour, 365 day per year basis accessible by means of a single toll free telephone number, pursuant to which the Owner may: Order additional periodic Services for the applicable property; Report any failures or insufficiencies in the delivery of any Services; 2.1.2 The monitoring and auditing of the quality of Services provided by Contractor, including but not limited to both scheduled and unscheduled on-site inspections, surveys of Contractor’s and Contractor’s representatives’ satisfaction, and communications with Contractor’s Representatives following reports of failures or insufficiencies in the delivery of Services. The foregoing shall include review of incident and other reports and communication with designated Contractor’s Representatives regarding critical issues such as trends in types of incidents and the implications for incident prevention, potential cost savings (while preserving the integrity of security services) and improvement of safety procedures.
