Specifications include, but are not limited to: market information regarding potential Commercial Off-the-Shelf (“COTS”) or Software as a Service (SaaS) solutions that may be used to appoint and confirm licensing of Agents, track and/or manage commission, performance, track investigations of agent and agency compliance and complaints, and report and analyze data and Key Performance Indicators (KPIs). Commodities: 43231600 Finance accounting and enterprise resource planning ERP software 43232300 Data management and query software 43232400 Development software 43232701 Application server software 43232800 Network management software 43233004 Operating system software 43233200 Security and protection software 43233400 Utility and device driver software 80101507 Information technology consultation services 80101508 Business intelligence consulting services