Specifications include, but are not limited to: • Support for both Drupal and WordPress, including multiple sites. • Support for multiple SSL certificates. • Automation services for back-ups and archiving. • Assistance with performing upgrades, updates, and patching. • Provide ample and high availability storage and a disaster recovery system. • Provide a standard Remote Administration site for security patch testing, system updates, etc. • 24/7 tech support with high response rates (critical issues within an hour). • Advisory support to assist with administrator problem solving. • Educational training services whether it is on-demand, webinar tutorials, or otherwise to assist our staff in developing and maintaining internal Drupal and WordPress knowledge. • Provide support for optimization and performance to ensure responsiveness, availability and load times. • Guaranteed uptime of 99.9% and less than 5 minute recovery time and be backed by a Service Level Agreement (SLA). • Provide monitoring for up-time and other metrics for proper performance monitoring. • Provide production, staging and development environments