Specifications include, but are not limited to: 1. Improve and maintain their organization’s knowledge of, and compliance with, Title X Guidelines and Policies; 2. Work to increase community awareness and use of Title X services; 3. Work to improve their organization’s service delivery to assure capacity and access to serve a diverse population including the uninsured and under insured, adolescent, minority and hard-to-reach female and male populations in Delaware; 4. Encourage the participation of families, parents, and/or legal guardians in the decision of adolescents seeking family planning services to receive counseling and other services to avoid unplanned pregnancy, STDs and HIV; 5. Work to increase Delawarean’s access to a broad range of family planning services; 6. Improve and maintain financial management of their organization through service delivery efficiency, securing supplies and equipment at the most cost effective pricing, and efficiently billing insurances and clients where policy permits. 1. Provision of Family Planning Services The Contractor will provide a broad range of Title X regulated family planning services to clients that voluntarily seek such services. Such services shall be consistent with overall program goals and objectives as described in the Division of Public Health's approved Title X grant and the “Program Guidelines For Project Grants For Family Planning” including “Key Issues”, “Legislative Mandates”, “Program Priorities” and “Providing Quality Family Planning Services Recommendations of CDC and the U.S. Office of Population Affairs” as currently published by the United State Department of Health and Human Services, Office Population Affairs, Office of Family Planning. 2. Develop Quality Assurance Procedures and Monitoring of Service Delivery. The contractor will be required to provide family planning services in accordance with State and Federal requirements, specifically those requirements found in Part III, Sections 7and 8 of the “Program Guidelines For Project Grants For Family Planning Services”, (the Project Guidelines), issued by US Office of Population Affairs, Office of Family Planning (Appendix P ). 3. Title X Compliance This section is intended to be an overview for providers contracted to provide family planning services under Delaware’s Title X Family Planning Program. The overview is intended to provide a summary of critical processes and sample forms to assist contracted providers to fully participate in the Title X Program. In brief, providers contracted with the Delaware Title X Family Planning Program perform the following: a. Program Guidelines For Project Grants For Family Planning Services The “Program Guidelines For Project Grants For Family Planning Services” (Program Guidelines) (Appendix P), issued by U.S. Department of Health and Human Services (DHHS), Office of Population Affairs (OPA), describes the requirements for the Delaware Title X Family Planning Program. Specific family planning methods and clinical processes described in the Program Guidelines are applicable to contracted providers only where contracted to provide those services. Statements regarding patient consent, confidentiality, medical records keeping requirements and other non-method specific procedural practices are requirements of all contractors enrolled in the program.