Specifications include, but are not limited to: 1. Vendor must be licensed by (1) the Banking Commissioner to transport money per 5 Del C. § 3203 and (2) the State Division of Revenue to do any business in Delaware. 2. It shall be the responsibility of the Vendor to complete an onsite visit and site inspection of the Agency to be serviced prior to the contract start date. 3. Both the State and the Vendor will commit to quarterly reviews of internal customer satisfaction and will make consistent efforts to improve customer satisfaction. The Vendor may be required to meet periodically with representative of the Agencies involved to discuss all services and to make amendments or changes in procedures or operations as may be found necessary, i.e. change order, unforeseen circumstances. 4. The Vendor shall assign a coordinator to handle and assist in any and all scheduling, billing, and problem solving. The Vendor shall meet periodically with the State Agencies when requested, to disucss all services. 5. The Vendor shall furnish Services as outlined in the attached Schedule of Locations (Appendix A and B). 6. The Vendor shall accept and give written receipt for all securely sealed packages, and its receipt shall be evidence that the packages it received were properly sealed. The Vendor shall not be obligated to accept packages not securely sealed.