Respondent will develop a Program Plan describing preliminary planning & engineering, development and deployment of the new CTVIP. The Program Plan will describe all activities needed for the successful implementation of the CTVIP including all phased in deliverables, tasks, milestones, dates and other requirements in this RFP. The program plan shall consist of, but not be limited to, station recruiting, makeup of the retail Test Center network, fleet testing for Federal, State, municipal and commercial fleet operators, VIN verification program, heavy-duty diesel program, equipment, hardware, database hosting, real time communications for network CDAS units and EDBMS, Connecticut Integrated Vehicle Licensing System (CIVLS), business and government reporting, CDAS system maintenance and updates, training, dedicated operational staffing for the CTVIP, daily operational oversite, quality assurance, quality control, auditing, customer outreach, notifications, fee collection, dispute resolution, security of State owned data, systems security, customer service call center, technical center, compliance with all required State and Federal legislation, regulation, policy or guidance and necessary nondisclosures.