The Contractor shall provide safe, timely, professional, and reliable ADA Complementary Paratransit Services outlined in this Scope of Work.
The Contractor shall work constructively with City authorized representatives in making service improvements during the term of any contract, assisting in evaluation and planning efforts involving problem-solving and new systems design, monitoring the on-time performance of the Contractor’s personnel, and investigating service complaints. The Contractor, through the Contractor’s General Manager, shall provide information as required by the City for budgetary or planning purposes and to assist City in the preparation of any annual reports of operations.
The Contractor shall be responsible for management and operation of Metro Mobility, the City’s ADA Complementary Paratransit Service.
Statewide