R17-188 AD - Call Center

The City of Colorado Springs, d/b/a Mountain Metropolitan Transit, requests proposals from qualified firms to set up, manage, and operate a joint call center for specialized transportation services within El Paso County.  The Call Center, also referred to as One Ride, will serve as the regional clearinghouse for specialized transportation trip reservations. One Ride will also schedule reserved trips or will send trip manifests to participating Providers who may perform their own scheduling.  One Ride will maintain a centralized database of all trips reserved and may be required to input trip data from external sources.