Specifications include, but are not limited to: I. General Program Administration o Experience and knowledge of federal HUD regulations and guidelines, specifically compliance with CDBG regulations. o Providing technical assistance to City staff to enhance and/or amend the Minor Home Repair Grant Program as needed. o Developing policies, procedures, and any other documents necessary for program administration and implementation. II. Marketing o Marketing the program to ensure that there is ongoing, broad exposure for the program including Designing, printing, and distributing materials Attending community events and neighborhood meetings Presentations for constituent groups such as seniors, targeted income groups, HOAs, etc. to increase awareness and promote program participation III. Customer Relations o Providing prompt and helpful customer service in areas including housing rehabilitation standards, grant underwriting, construction progress and completion. o Customer service should be provided by phone, email, and in‐person to participants and potential participants IV. Applicant Screening & Qualification o Assess program applicants for eligibility including income eligibility and ownership status o Verify title and ownership status of the property o Verify the property is owner‐occupied (as applicable)