Specifications include, but are not limited to: A. Per WIC Section 5520 (a-d) Patient’s Rights Advocates shall be required to perform the following duties: 1. Receive and investigate complaints from or concerning recipients of mental health services residing in licensed health or community care facilities regarding abuse, unreasonable denial or punitive withholding of rights guaranteed under the provisions of Division 5 (beginning with Section 5000), for licensed health or community care facilities that do not already employ Patients Right’s Advocates for this purpose. 2. Monitor mental health facilities, services, and programs for compliance with statutory and regulatory patients’ rights provisions. 3. Provide training and education about mental health law and patients’ rights to mental health providers. 4. Ensure that recipients of mental health services in all licensed health and community care facilities are notified of their rights, when the licensed health or community care facilities lacks a Patients Right’s Advocates serving in this capacity. 5. Exchange information and cooperate with the patients’ rights program to the extent permitted by law. B. Per Title 9 of the CCR, Section 863.2, Patients’ Rights Advocates shall: 1. Ensure that the rights listed in Section 5325 of the Welfare and Institutions Code remain posted in all facilities where posting is required. 2. Ensure that all incoming patients/residents are notified of these rights in a language he or she can understand (CCR, title 9, sect. 862). 3. Assist in training staff of local mental health facilities regarding patients’ rights. 4. Investigate complaints of patients or their responsible relatives, and if necessary, act as an advocate for patients/residents.