Specifications include, but are not limited to: Providing reseller quotes for Microsoft Corporation (Microsoft) Premier Support Services. a. Problem Resolution Support: hours that will include Incident Resolution, Mulitvendor Coordination, Remote Diagnostic and Debug (dial-in), 24x7 access to support professionals (these hours may also be used for support assistance) b. Support Assistance: hours that will include Supportability Consulting, Lab access, Reviews, Workshops (these hours may also be used for problem resolution) c. Support Account Management: hours will include Planning and Resource Facilitation, Status Reports and Meetings, Incident Escalation Management d. Technical Account Manager (TAM) onsite visits as needed e. Third Tier Support for Microsoft Windows Operating System platforms, Microsoft Exchange Server or SQL databases f. Information Services: Unlimited-user, access license to Premier Online website, Critical Problem Alerts, Product News Flashes, Support Webcasts g. Leverage multi-year price incentives