Specifications include, but are not limited to: A.1.1 Call Taking Defined: Calls for service (CFS) initiate the CAD process. Callers include citizens or other agencies requesting services from GPD or giving notification of events or activities of concern. A CFS may come from many different points of origin, such as alarm systems, E911 systems, direct calls (7 or 10-digit numbers), walk-ins, stationary alarms, ring down alarms, CAD-to-CAD interfaces, or webbased systems. The service requested by callers will consist of both emergency and non-emergencies. CAD will have the ability to record the origin of the CFS. A.1.2 Call Taking Process: Call taking consists of receiving the call, obtaining sufficient and accurate information from the caller, determining whether the call is a duplicate of another call in progress, and recording or updating the CFS in the CAD system. The call taker will be given the ability to apply procedures and guidelines to verify, analyze, classify, and prioritize the call prior to routing the CFS to the dispatcher. A.1.3 Remotely Create and Update CFS Data: CFS may be created and maintained by remote networked workstations and wireless mobile devices using the mobile data computer (MDC) interface.