Specifications include, but are not limited to: The Contractor will provide twelve (12) months of software support for the following IBM software products licensed by the State: • Curam • ICM/Filenet • Cognos • Rational • Websphere • Infosphere Datastage/Qualitystage • Tivoli • IBM Forms • QRadar Support will include the following services: • Product upgrade and Technical Support solution, IBM Software Subscription and Support, available through IBM Passport Advantage for the State’s Passport Advantage site number 3365201. • Download access to fixes, feature packs, new releases and new versions of State’s licensed software —via Passport Advantage Online. • Product upgrades that ensure performance, security, usability and enhancements built into the licensed software.