Specifications include, but are not limited to: The Information Technology Department (IT) of the City of Santa Cruz (City) is soliciting proposals from qualified vendors for the procurement of an Event Ticketing Solution for the City’s Civic Auditorium, including professional services to install, configure and integrate the component(s) of the Solution. The selected vendor(s) will be expected to provide the following: 1. Installation, configuration, including data migration, and integration of the proposed solution alongside the City’s employees in a ratio of 75% by the vendor and 25% by the City employees. 2. Knowledge transfer such that the installation process acts as a part of the vendor’s training obligations, allowing City employees to learn how to configure, reconfigure, expand or otherwise adjust the system as future needs arise. 3. All project plans and other documents for implementation in a native editable format (Microsoft® Word, PowerPoint, Excel and/or Visio). 4. Post-implementation documentation (design, as-built, instructions for expansion, common tasks, disaster recovery, etc.), also to be delivered in the native editable formats as above. 5. A full Operations & Management (O&M) manual that provides detailed instructions on the management, configuration and administration of the proposed solution. 6. Sufficient training for City Civic Auditorium and Information Technology (IT) staff as well as any requisite certifications for operations and support. 7. The contract will be awarded on an all or nothing basis and service provision to the community is tentatively scheduled to begin in September 2019.