Specifications include, but are not limited to: The Contractor will be required to generate and send award packets to individual employees at their home address by the first Friday in January of each year. Eligible County employees will have the option of accessing the Contractor’s secure website to select their award online. The Contractor will send reminders to all employees who have not made a selection by a specific deadline. All awards shall be sent by the Contractor to each department contact on or before April 15th of each year for distribution during Public Service Recognition Week (the first week of May). The department contact will report any damaged awards, invalid deliveries, or incorrect engravings (i.e., misspellings, incorrect dates or information on the award) to the CEBC. The CEBC will then make arrangements with the Contractor to replace the damaged items. Items that are damaged or incorrectly engraved by the Contractor shall be replaced at no cost to the County. The CEBC will also advise the Contractor of all program budget adjustments, database changes and miscellaneous employee data errors.