Specifications include, but are not limited to: The Pasadena Public Library (serving a population of 147,000) is seeking quotes from professional collection agencies that work with library patrons using the highest standards of ethics, compliance, and internal operations compliant with all regulations, specifically the Federal FDCPA (Fair Debt Collection Practices Act) to help collect overdue and lost library materials. The collection agency should manage the recovery process by skip tracing, making phone calls, sending letters to those library patron accounts that have failed to respond. The collection agency, however, does not negotiate with library patrons and all debt negotiation is done internally by Library Staff.