Specifications include, but are not limited to: Respect the values and preferences of the consumer in all phases of Case Management. Maintain privacy and confidentiality of client information as needed and required under HIPAA guidelines Arrange and/or coordinate the delivery of services in a timely manner, and monitor the quality of the service and the progress of the consumer over a period of time. Develop policies and procedures designed to balance staff caseloads and promote timely and appropriate discharge or disenrollment of consumers in order to maximize resources for clients in need. Utilize all resources effectively and efficiently to meet the consumer’s needs and preferences. Encourage and provide the opportunity for the development of professional growth and upgrading of Case Management skills. Provide culturally competent services to meet the language and cultural needs of the targeted ethnic consumers served.