Specifications include, but are not limited to: Network management and infrastructure support; • 24/7/365 system monitoring and response; • Network security (including anti-virus, security updates and patch management); • Management of network backup; • 24/7/365 help desk support (on-call, after-hours support); • All Microsoft software support; • Manage and aid in support of bodycams • Hardware management and support (for servers, desktops, laptops and printers); • Application management and support; • Remote communications support (Squad Cars, Terminal Services, PCs, laptops, tablets and Smartphones); • Support for VMWare ESX/HyperV; • Manage and aid in support for phone system; • On-site support for services that require in-person attention (e.g., setting up PCs); • System, network, and application documentation; • License, warranty and asset tracking; • Ongoing IT enhancement consultation; • Weekly reporting on system monitoring, help desk activities, software updates and patch management; • IT Project Implementation/Execution/Coordination.