Specifications include, but are not limited to: Security Guard 1 (SG1) Duties include but are not limited to: Monitoring the entry and exit of personnel at User Agency facilities; inspecting facilities to ensure doors, windows, and roofs are secure; protecting state property and deterring theft or criminal by serving as a physical presence or visual deterrent while making security checks throughout User Agency facilities; reporting of unusual conditions to the proper personnel, including law enforcement; maintaining security logs; writing reports; and notifying the appropriate User Agency personnel. Maintaining high visibility, answer routine questions for directions and handle minor problems. Observing and immediately reporting urgent and suspicious situations to the appropriate personnel, and/or emergency services via telephone, radio or any means possible. Immediately contacting local law enforcement or emergency personnel by calling 911 (or 9-911 if calling from a state phone) in the following cases: Assault, burglary, robbery, vandalism, or any suspicious activities; seriously injured or ill person, i.e., heart attack, stroke, or seizure; fire or smoke; any other conditions as identified by the User Agencies. Contractor and assigned personnel will cooperate with the User Agency, and local police in the event of any major conflict or disturbance. Any incident which results in Contractor’s personnel contacting emergency services, including but not limited to, police, fire or medical, Contractor shall, no later than the next business day, contact User Agency Designee identified in the User Agreement. Within three (3) business days after the incident, Contractor shall provide the User Agency with a written summary of the incident. Preparing incident reports pursuant to the terms of the User Agreement. Incident reports shall include, but are not limited to, the following items: Identify any exterior doors not properly secured. If the situation is of a suspicious nature, the appropriate local law enforcement agency shall be notified immediately. Identify any exterior doors with defective hardware which might affect building security. Report any incidents affecting the safety or security of the building or occupants. Report any defective exterior lights. Note any areas where staff is working after-hours. Report unusual circumstances, suspicious persons and any other problems encountered to the appropriate law enforcement agency. Report electrical outages, broken pipes, smashed windows, etc. to designated personnel by the User Agency in order to make repairs immediately. Report any accidents or injuries. Any other reporting requirements as identified in the User Agencies’ User Agreement. Security Guard 2 (SG2) Can perform the duties of SG1, with additional duties to include but are not limited to: serving as a lead in a team of multiple Unarmed Security Guards coordinating security guard activities including organizing shift assignments, post coverage, work schedules and taking or recommending appropriate action in response to incidents; operating control rooms including radios, security cameras, control systems, phones, and emergency phone lines and providing emergency response when needed; operating complex computer equipment for fire, intrusion, and other types of alarm systems; acting as liaison between the security guard force and law enforcement personnel; reporting directly to the SGS or SGM or, when a User Agency does not contract for a SGS or SGM, the CGS. Security Guard Supervisor (SGS) Can perform the duties of SG1 and/or SG2, with additional duties to include but are not limited to: performing various day-to-day supervisory responsibilities for SG1s and SG2s under his/her command; serving as a liaison to the User Agency; preparing shift schedules; training replacement Unarmed Security Guards; ensuring post orders are updated and complete, inspecting and ensuring that Unarmed Security Guards are in compliance with all agreement requirements, reviewing Unarmed Security Guard reports; disciplining Unarmed Security Guards, when necessary; and reporting directly to the SGM or the User Agency. When not performing administrative responsibilities, the SGS will assume routine patrol duties. User Agencies may modify the SGS’s duties to fit their agency’s needs. The number of Unarmed Security Guards the SGS will supervise will not exceed twenty (20), unless approved in writing by the User Agency, but not less than two (2) based on the needs of the User Agency and the complexity of the assignment. If a SGS performs unarmed security guard services that are not “solely supervisory or administrative”, Contractor shall comply with GC 19134 and pay wages and benefits at least equal to the applicable CalHR class code. Security Guard Manager (SGM) Can perform the duties of SG1, SG2, and/or SGS, with additional duties to include but are not limited to: performing the highest level of Contractor supervision allowed at a User Agency site including assigning SGS tasks and reporting directly to the Contractor and User Agency. The SGM will supervise no more than ten (10) SGSs, unless approved in writing by the User Agency, and not less than one (1). The SGM may perform all of the functions of the SGS and is charged with overall responsibility for the security of the User Agency site having multiple security systems and/or complex security issues. If a SGM performs unarmed security guard services that are not “solely supervisory or administrative”, Contractor shall comply with GC 19134 and pay wages and benefits at least equal to the applicable CalHR class code.
