Specifications include, but are not limited to:
5.1. Provide all labor, supervision, materials, supplies, equipment, tools,
transportation, and methods of communication and, if required, additional
miscellaneous services necessary to meet requirements of specified
services throughout the term of the Contract.
5.2. Maintain full regulatory compliance with the TSA DAC services provider
5.3. Establish security protocols for Contractor’s employees and
subcontractors. Examples of security protocols include background
screening, employment verification, and ensuring client confidentiality.
5.4. If necessary, assist the Aviation Department in the transition from one
channeling service provider to another to ensure no interruption in
SERVICE REQUIREMENTS: Contractor shall:
6.1. Obtain all required permits necessary to perform the work under this
6.2. Provide web user interface functionality for t he Airport that must include
user authentication, enrollment data capture and upload (biographic and
biometric), support of multiple file formats (.csv, .xls, .xml, etc.), update
request processing, delete and revoke request processing, badge and
credential information management and transmission to the TSA (e.g.
badge number, type, status, etc.), display TSA STA status and CHRC
numbers as assigned by DAC service provider, record search and query
support, and TSA bulletin and broadcast information. The TSA bulletin
and broadcast information refers to a DAC broadcasting to its customer
base when there is an issue. In addition, such TSA bulletin and
broadcast information must also display on the DAC service provider’s
6.3. Provide an interface with the Aviation Department’s badging and
fingerprint systems for data transmission. Contractor must coordinate
with the Aviation Department’s badging and fingerprint systems providers
to ensure automation at no additional cost to the City.
6.4. Provide fingerprint and STA channeling by electronic submission.
6.5. Be able to send CHRC and STA biographical and biometric data
electronically as one (1 ) combined submittal to the TSA from the
Airport by secure Virtual Private Network (VPN) tunnel and with the
Airport’s current identification badging systems. Contractor will collect and
receive biographic and biometric data, validate, and implement quality
control for all data received from the Airport. Such data shall be
combined and sent to the TSA as one (1) submittal.
6.6. Provide services under this Contract, including “live” customer service
and support during the Aviation Department’s normal business hours,
which are Monday through Friday 7:00 a.m. to 5:00 p.m. Phoenix time,
excluding City holidays.
6.7. Provide the number of dedicated customer service agents and account
representatives that will be available and the hours of availability, as well
as expected response times for inquires and requests for assistance.