Specifications include, but are not limited to: The City is seeking to purchase a bank of care days as part of the benefit package for eligible City employees. The benefit will offer back-up care for both unplanned/emergency and scheduled care needs.Care shall be provided by caregivers local to the area of care, that are employed by/through the Vendor, and who are vetted by the Vendor. For unplanned/emergency services, vendor shall make every effort to assign a care provider on the same day (within 4 hours). For planned services, vendor shall assign a care provider within 3 days. Care shall be offered in home or at a center,at the employee’s discretion. Care shall be provided through vendor’s care network at no cost to employees or through a reimbursement program for a 3rd party care provider selected by the employee. Scheduling of care services shall be available online, through a mobile app, or through a 24-hour City only phone line to a live person who can coordinate care. Care days shall be calculated on a 24-hour calendar day. Care shall be available locally and nationally. There shall beno black-out days.