Specifications include, but are not limited to: 7.1.1. SITE INVESTIGATION: The accident scene must be photographed from all angles with identifiable landmarks and measurement devices, as soon as possible following the accident. The accident scene should be canvassed for possible witnesses not identified by police investigation when necessary to determine the facts of the accident. Digital photographs are preferred. 7.1.2. CLAIMANT CONTACT: Claimants shall be contacted within 48 hours of receipt the claim assignment from the Risk Management Division. This is to be documented in the adjuster’s file by way of the adjuster’s notes or a copy of a contact letter sent to the claimant, if the adjuster is unable to establish verbal contact within 48 hours. 7.1.3. VEHICLE DAMAGE: Digital photographs are required. Photograph all vehicles involved in the accident in sufficient detail as to depict the point of impact and the nature and extent of damage. If there is any indication of a defective condition of a vehicle which could have contributed to the cause of the accident, an inspection of the vehicle by an appropriate expert should be ordered immediately before the vehicle is altered, repaired or otherwise disposed, and repair or maintenance history should be obtained. Costs of such experts will be paid as an expense item on the claim file. 7.1.4. VEHICLE DAMAGE APPRAISALS: Vehicle damage appraisals are required by the Risk Management Division only when estimated damage to claimant vehicle is greater than $5,000, or as specifically requested by the City. Vehicle damage appraisals are to be charged at a separate flat rate 7.1.5. WITNESSES: Contact all witnesses for statements as quickly as possible. Written or recorded statements should be obtained from witnesses when appropriate. Contact or courtesy cards written by witnesses are not acceptable in place of statements taken in the adjusting process.