Specifications include, but are not limited to: Vendor must provide qualified travel agent(s) to provide the following services: 1. Contact the travelers identified by the Jefferson County Commission to gather all information needed (travel dates and times, preferred airport, alternate airport [where applicable], etc.) to secure appropriate airline travel arrangements. 2. Contact the Jefferson County Commission for pre- approval of purchases exceeding a specified maximum cost limit. 3. Secure reservations for airline travel for identified travelers and pre-pay for ticket purchases for later invoicing to the Jefferson County Commission. 4. Issue all travel related documents required by traveler (s), to include: a. Airline Tickets: Electronic ticketing will be the method preferred, hardcopy tickets should be issued only when necessary. b. Invoice/Itinerary: All invoices/itineraries must be provided electronically in a standard format reflecting, at a minimum , the following: • Passenger name, including government agency when applicable • Carrier (s) • Flight number (s) • Departure and arrival times for each trip • Origin and destination for each trip • Confirmation numbers supplied by the various travel providers • Class of service • Name and phone number of person requesting reservations • Contact information (include hours of operation) 5. Changes in travel documents: The contractor shall make all necessary changes in travel documents that may be required due to rescheduling prior to commencement of the trip, or during the trip or travel segment. 6. Provide delivery of all travel documents (when necessary) at least 24 hours prior to commencement of the scheduled trip. 7. Provide customer service for timely, accurate and cost effective route planning. 8. The successful contractor must provide the necessary level of backup support to ensure continuity of travel services during times of excessive call volume and when travel agents are out of the office. 9. Provide an invoice to the Jefferson County Commission on a weekly or monthly basis for tickets purchased during the designated time period. Invoice must be include a breakdown by traveler and list traveler name, ticket issue date, invoice/ticket number, airline vendor, travel dates, departing and arriving airports, and cost of ticket.