Specifications include, but are not limited to: The County is seeking an outside TPO or firm to provide the operation of its public transportation service, Bleckley County Transit, under the direction of County-designated staff. The scope of this project includes the provision of hiring/managing all vehicle operators (drivers), maintenance and cleaning of vehicles, supervision of services, dispatching of vehicles, administrative and customer service functions, management oversight, and coordination with County personnel to support grants management functions, transit service enhancements or service modifications. The following is a description of the key service policies and practices relative to the transit service to be provided: A. Service Description. Demand response transit B. Service Area. Bleckley County and trips to Taylor Regional Hospital C. Service Days and Hours. Monday-Friday (except County holidays), 8am-4pm D. Vehicles. Vehicles by County include: three Transit shuttle vans (including two lift-equipped). Inventory attached. Total capacity: 33 persons E. Customer Service and Communication Information. The TPO shall provide for all telephone communications and radio communications between in-vehicle and the office. TPO shall ensure that adequate staff is assigned to answering these phone lines in a professional and courteous manner and are able to give accurate information to the public about the service and to take, record, and transmit requests to accommodate people with disabilities. Translation service into Spanish and other languages must also be provided on request. A separate (TDD) or other accommodation for hearing impaired persons shall also be provided by the TPO. Scheduling Software. The TPO, on the County’s behalf, shall provide for scheduling and dispatch software as mandated by Georgia Department of Transportation in cooperation with the County. The TPO, on the County’s behalf, will maintain a service agreement for maintenance of the scheduling and dispatching software. The TPO is responsible for providing hosting and for all services necessary to maintain the software and for mobile data tablets. The TPO will be responsible for securing and maintaining TPO staff computers. F. Current Fares. $5 round trip in County, $8 round trip to Taylor Regional Hospital...