• Deputy Collector’s Collection system must be web-based and allow users to access the system via secured ID’s, users from various locations inside and outside Springfield City Hall. The system must allow varying permission levels from inquiry only against specific bill types to making mailing address changes, re-assessing bills to new owners, transferring credit balances and adjusting interest and fees. • The collection system must have connectivity to the Massachusetts Registry of Motor Vehicles against which any user can query for non-renewal marks applied to the license and registration of the customer. • The collection system must be able to re-print an individual bill, a summary of all bills due and a ledger of payments on each bill in PDF format to facilitate printing and emailing. • Deputy Collector must supply at least ONE full time and ONE three-quarter time employee to work in the Springfield Collector’s Office. DC must guarantee that at least one of those employees will be present in the Collector’s Office every day the office is open. • On-site DC employees must have access to the RMV’s system to allow research for excise and parking tickets such as querying registration plates, driver’s license numbers and the ability to clear a mark if necessary. • Upon payment of a marked excise bill or parking ticket, the Collection system must have the ability to clear the non-renewal mark at the RMV without the involvement of the Springfield DC staff. • Collection system MUST be able to calculate interest due to exactly match the interest due at the same moment in the CoS’s MUNIS collection system. • DC will provide notarized mailing verifications for all bills. • DC must have an on-line payment facility to accept payments for all city bills via ACH, or credit/debit cards. Credit cards accepted must be at least American Express, Discover, Master Card and Visa.