Same day receipt (i.e., file is received and returned before next business day) of XML file for all billing statement files to generate PDFs to: Return PDFs to UMAX and CSS Print and mail applicable customer bills to customers Print/Mail exceptions include: Type = Manual bills Electronic billing/no paper customers Manual/no paper customer Same day receipt (i.e., file is received and returned before next business day) of PDFs for collection letters to print and mail First Past Due Reminders Final Notice Reminders Final Bill Reminders before Collections Agency Tracking Portal Collection Letters and Statement files activity in vendor system Review Portal PDF search capabilities Previous billing Portal Performance Usage Report Reviewed Mail Settings/configuration Ad hoc deliverable changes BWL’s Systems Support Team can independently update existing bill text and messaging Bill presentment changes to existing bill not representing a new form/type of request requiring service provider changes. Ability to generate bills on demand in real time Reports Address updates via National Change of Address (NCOA) Address cleansing to USPS standards Mail tracing records for monitoring USPS pick up of bills to deliver. Administrative User Access Review the existing proposed system web portal user directly for BWL employees. Add new BWL employees to proposed system web portal. Offboard BWL employees from proposed system web portal that no longer need access. Audit BWL employees that have proposed system web portal access to confirm if they should retain access. Manage and edit user access permissions. Technology Standards & Requirements