County seeks a tier 1 solution, based on key constituent needs (e.g., Los Alamos National Laboratory) and the high Insurance Service Office (ISO) rating maintained by the Los Alamos Fire Department that is of critical importance to the Los Alamos community. The offeror must specify all required hardware, software, and professional services. The solution provided must adhere to applicable aspects of the County's technology standards located in Exhibit L and must also include the logical architecture to include how the solution provides High Availability (HA) and any required network routing. The successful offeror shall be capable of providing a fully integrated operational turnkey system that includes installation, training, testing, user & system documentation, acceptance testing support, and cutover support. Conversion services, system warranty, and software maintenance must be part of the offeror’s response.