3.1.1 The successful Offeror shall provide strong communication and coordination skills, establish staff, operate, and maintain the Automated Speed Enforcement program. 3.1.2 The successful Offeror shall coordinate with various City Departments, including but not limited to the Department of Municipal Development, Albuquerque Police Department, City Clerk’s Office, the Mayor’s office, and, at the State level, the New Mexico Department of Transportation. 3.1.3 The successful Offeror shall work with the City in resolving citizen inquires or complaints made concerning the use of automated speed camera enforcement technology, including access to the successful Offeror’s system for accepting in-person payments. 3.1.4 The successful Offeror shall assist the City in establishing a clear written protocol to be approved by the City for handling citizen complaints. The successful Offeror shall track and document all contacts with the public. 3.1.5 The successful Offeror shall provide a toll-free public number for citizen inquiries open for business between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday mountain standard time (MST). 3.1.6 The successful Offeror shall establish, staff, and operate a customer service operation with trained customer service representatives (CSRs) to handle the call volumes and citizen questions about the Automated Speed Enforcement program or a particular traffic citation/violation.