The services to be performed by the successful service provider will include, but not be limited to, the following: • Formally demanding payment of each collection item satisfactory to the City of Fort Lauderdale; • Skip tracing on returned mail with collection efforts to follow, if necessary; • Handling and processing all customer calls; • Sending all notices to customers; • Receiving and processing all correspondence when applicable; • Reporting to major credit bureaus where appropriate; • Maintenance of appropriate records, including auditable financial records and logs of customer complaints. The successful Consultant must be prepared to devote substantial personnel time and resources to this undertaking to assure a major, aggressive but professional and courteous effort is made to collect the collection items without delay; • Legal services for accounts in Phase II, when authorized; • Monthly reporting, tracking and updates to the City of Fort Lauderdale as requested.