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Basic Information

Reference Number

0000206880

Issuing Organization

Thompson School District R2-J

Owner Organization

Thompson School District R2-J

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

1597

Title

Technical Support Management Software

Source ID

PU.AG.USA.2186.C9342276

Details

Location

United States, Colorado, Larimer County

Purchase Type

Duration: 1 year
Option: Multiple-year renewal option

Piggyback Contract

Description

Replacement of a technical support management tracking system for field and helpdesk services and activities required to coordinate and respond to service requests, incidents, inquiries, problems and, technical malfunctions. Integrating new Knowledge Base (KB) capabilities to provide self-service guidance to users is preferred.

Dates

Publication

01/23/2019 12:33 PM MST

Question Acceptance Deadline

02/13/2019 04:00 PM MST

Questions are submitted online

Closing Date

03/06/2019 02:00 PM MST

Contact Information

Alta Herndon

9706136874

alta.herndon@thompsonschools.org

Buyer Preferences, Guidelines & Requirements

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission