Please note: This is a Sole Source Notification. Specifications include, but are not limited to: Adding funds to purchase additional licenses support for DPS Communications Centers for the ProQA system to the end of the contract. ProQA is a Medical /Fire License with Service & Support. This software integrates Academies of Emergency Dispatch (AED) protocols with today's critical computer technology. This program helps dispatchers move smoothly through Case Entry and Key Questions, interfacing with the computer-aided dispatch software (CAD), which quickly determines the appropriate determinant code and assists in giving the caller pre- and post-arrival instructions until emergency personnel arrive. This will add funds to the current contract 216017 and will help DPS Communication Managers jump on consoles and take calls with the current staff to handle the 9-1-1 calls and provide quality control as we continue to deal with low employment and high turnover.